HR & AI Exercises
Fill in the blanks to test your knowledge.
The four domains of emotional intelligence are self-awareness, self-management, social awareness, and ___
The four domains of emotional intelligence:
1. Self-awareness — knowing what you feel and why
2. Self-management — regulating your emotional state under pressure
3. Social awareness — reading the emotional states of others
4. — using emotional awareness to influence and develop people
In NVC, the four components in order are observation, feeling, ___, and request
The four components of Nonviolent Communication (NVC) in order:
1. Observation — what I observe (no evaluation or interpretation)
2. Feeling — how I feel (not a thought disguised as a feeling)
3. — what I need that is not being met
4. Request — a specific, actionable, positive request (not a demand)
William Bridges' transition model has three phases: the Ending, the ___, and the New Beginning
William Bridges' Transition Model has three phases:
1. The Ending — letting go of the old way; a genuine loss
2. The — a disorienting in-between state where anxiety and creativity coexist
3. The New Beginning — emergence of the new identity or way of working
Key insight: change is external; transition is the internal psychological process.
Psychological safety is primarily a function of ___ behavior, not programs or training
behavior is the single most powerful determinant of psychological safety.
Behaviors that destroy it: dismissing questions publicly, blaming bad news, applying accountability asymmetrically.
Behaviors that build it: admitting mistakes openly, responding with curiosity, thanking people for raising issues.
Key insight: no program closes a gap created by a destructive leader.
In the ADKAR change model, the five elements are Awareness, Desire, Knowledge, Ability, and ___
The ADKAR change model:
A — Awareness of the need for change
D — Desire to support and participate in the change
K — Knowledge of how to change
A — Ability to implement the required behaviors
R — to sustain the change over time
Key insight: each element is a prerequisite for the next.